Program Coordinator - Contra Costa

Job Description:

The Organization:

Job Overview:

Areas of Responsibility (percentage breakdown is approximate):

• Work with Program Assistant to enter incoming referrals into the patient database.
• Work with Program Assistant to screen individuals subject to OA’s eligibility criteria.
• Develop and utilize knowledge of local safety net systems for target population.
• Work with Program Assistant to produce introductory correspondence with patients and referring clinicians.
• Act as the point of contact for all clinical and administrative staff of referring clinics.
• Maintain communication with referring clinics in assigned service area to ensure proper use of OA referral system. Update clinics on specialty services offered through OA, as needed.
• Attend local clinic meetings, as needed.

• Coordinate patient care and document activity throughout process of obtaining surgery.
• Schedule clients for surgical and specialty services appointments and surgeries. Produce correspondence as medical appointments are scheduled and make reminder calls to patients.
• Coordinate and attend Saturday surgery sessions and at which services are provided by all-volunteer teams, at least two per quarter, in collaboration with Program Manager.
• Notify participating facilities and medical groups of cases as needed.
• Recruit, train, and manage administrative and interpretive volunteers.
• Participate in organization of annual regional volunteer celebration, including creating invitee list, coordinating invitation mailing, developing budget, coordinating logistics.
• Conduct various activities to recognize volunteers, in collaboration with Program Manager.
• Assist in communication with volunteers on a regular basis to maintain participation with OA.
• Work with Program Assistant to send and process patient satisfaction surveys.
• Obtain necessary forms, medical records and close out patient files.
• Regularly update patient and contact databases, including obtaining missing contact information.
• Produce reports on utilization of stakeholders such as clinics and hospitals, in collaboration with Program Manager.

• Collaborate on the content, design, and distribution of communications materials.
• Assist with office-wide mailings.
• Additional duties as assigned.

• Participate actively in OA internal meetings.
• Pursue volunteer opportunities that enhance personal and professional development.

Qualifications and Experience:

• Bachelor’s degree required
• Minimum 2 years work experience in related field
• Resident of Contra Costa County
• Fluent in Spanish and English
• Excellent written and oral communication skills
• Comfortable with some public speaking, and with communications with underserved patient population
• Proficiency with MS Access, Word, and Excel
• Superior organizational skills and attention to detail
• Good judgment and effective interaction in challenging situations
• Able to work some evenings and some Saturdays as needed

Desirable Characteristics:

• Self-motivated, fast learner able to keep pace with a growing demand for needed health services among the uninsured
• Proficiency in Cantonese, Mandarin, or other languages a plus
• Knowledge of local healthcare systems, stakeholders and medical terminology a plus
• Capacity to effectively handle multiple high-pressure tasks
• Ability to articulate OA’s mission and effectively lead volunteers in fulfillment of that mission.

Compensation:

To Apply:
Please submit a resume and cover letter to hr@operationaccess.org. No phone calls please.